Direct Desk

Studio communication and dispatch commitments

Every inquiry is handled directly by our workshop team in North America within one working day. We maintain transparent policies for unworked returns and architectural studio trade accounts.

24h

response time

30 days

unworked return window

1 day

trade sample turnaround

Inquiries

Direct message input

Send questions regarding an existing order, material specifications, or studio trade accounts. Please include order reference numbers where applicable.

Practices

Essential guidance

Stoneware

uncoated surface cleaning with warm water only

Aluminum

milled tools develop a natural patina over time

Brass

unlacquered surfaces darken with routine handling